Starter
$49 /mo · AUD
- All channels: SMS, Messenger & Instagram
- 250 texts a month
- 2 team members
- AI reply suggestions
Your entire customer experience, all in one place.
Meet HiveThread. The smart messaging platform that brings every text message, social conversation, and website enquiry into one efficient inbox. The easiest way to reply faster, save time, and turn every conversation into a five-star experience.
Inbox + New
EW
Emma Wilson
SMS · website widget
Is the teal couch still in stock?
2m
PS
Priya Singh
Instagram
Do you ship to Perth?
18m
LC
Liam Chen
SMS
Thanks, order received!
1h
MR
Mia Roberts
Messenger
Can I change my delivery date?
3h
EW
Emma Wilson
Emma
Hi! Is the teal 3-seater couch still in stock?You · Sara
Hi Emma! Yes, the teal 3-seater is in stock and ships free to Melbourne. Want me to hold one for you?Yes please, that would be great.
Write a reply…
SendBring Instagram, Facebook, and your SMS website widget into one inbox.
Stop switching between apps and tabs. Every channel your customers use lands in the same place, with the full history attached.
Instagram
Facebook Messenger
SMS, including your website widget
One inbox
Priya Singh
18mDo you ship to Perth?
Liam Chen
1hThanks, order received!
Mia Roberts
3hCan I change my delivery date?
Emma Wilson
2mIs the teal couch still in stock?
Hi, do you have the teal couch in a 2-seater, and what's the delivery time to Sydney?
AI suggested replyTrained on your website & FAQs
Hi! Yes, the teal couch comes in a 2-seater. Delivery to Sydney is free and usually arrives in 3 to 5 business days. Would you like me to start an order?
Use suggestionEditApprove it, or let AI send it for you
Powering everyday conversations for businesses.
AI that actually sounds like your brand.
HiveThread learns from your website, FAQs, and past replies, then drafts a suggested response that sounds like you. You read it, tweak it if you want, and send. Or let AI handle the routine ones for you.
Optional AI auto-sendingIs the teal couch still available?
AI suggested replyIn your voice
Hi! Yes, the teal 3-seater is back in stock and ships free to Melbourne. Want me to hold one for you?
Use suggestionEdit
A built-in CRM for instant context.
Never ask "what was your order number again?" Every past message, internal note, and tag is there the moment a conversation opens. Merge duplicates and manage contacts without leaving the inbox.
History, notes, and tags in one panelSK
Sarah K.
Repeat customerInternal note
Prefers SMS for order updates. Asked about wholesale pricing on cushions.
Instant connection, instant advantage.
Give your team the exact context they need for every conversation, synced across your channels and ready wherever they work.
iPhone
Android
Any browser on Windows & Mac
Hi! Is the teal 3-seater couch still in stock?
Yes! It's in stock and ships free to Melbourne. Want me to hold one for you?
Yes please, that would be great.
AI Suggestion94%
Done! I'll hold the teal 3-seater for you. Can I grab your name and best contact number?
SendEdit first
Type your reply…
Reply from anywhere.
Get push notifications and handle conversations on the go from the mobile app.
PS
Priya Singh
Instagram
Hi! Do you ship to Perth, and do you offer wholesale pricing?
Internal note · only your team sees this
@Tom Priya's a wholesale lead, can you quote freight to WA before I reply?
TTom is typing
Hi Priya! Yes, we ship to Perth. Tom is putting a wholesale freight quote together now.
Write a reply…
SendBuilt for collaboration.
Assign chats, leave private notes, and see who's typing so no one replies twice.
Actionable team insights.
Track conversation volume, watch average response times, and measure how your team is performing, all at a glance.
Analytics
Today7 days30 daysCustom
1,284
Conversations
▲ 12% vs last week
4m 12s
Avg first response
▲ 8% faster
92%
Resolved
▲ 3%
6
Active agents
Conversations by channel
SMS
Messenger
Instagram
Mon
Tue
Wed
Thu
Fri
Sat
Sun
What customers are saying
"We had client messages coming in through email via our old webform. Since switching to HiveThread on our website our leads have increased significantly, and the AI suggestions actually sound like our practice. The AI suggestions are a starting point, not a replacement, but they've cut our response times in half."Sam P., Practice Owner
"Before installing HiveThread customers only had the option to call us and we were not always available, especially as a small business. With HiveThread we received more customer messages because it was easy for customers to click on the widget on the website to send us an SMS. The whole team sees everything, replies show who answered. The Google review monitoring alone is worth it."Fia M., Owner
Every channel. One inbox.
Stop switching tabs. Start closing sales. Prices in AUD, save 15% with annual billing. See full pricing.
Business
$99 /mo · AUD
- Everything in Starter
- 600 texts a month
- 5 team members
- Review monitoring Soon
Pro
$139 /mo · AUD
- Everything in Business
- 900 texts a month
- Unlimited team (fair use)
- Per-agent analytics
ex-GST in Australia (US adds sales tax, Canada GST/HST). No free trial, cancel anytime.
Ready to bring every message into one place?
Available now in Australia, the US and Canada.